Privacy Policy
This Privacy Policy describes how www.shanghaiwatch.com (the “Site”, “we”, “us”, or “our”) collects, uses, and discloses your personal information when you visit or make a purchase from the Site. The Site is operated by Shanghai Watch Industry Co., Ltd., acting as an authorized distributor of Shanghai Watch products for international markets. If you have any questions regarding this Privacy Policy or our data practices, please contact us at: global@shanghaiwatch.com
1. Personal Information We Collect
When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases.
1.1 Information You Provide to Us
We may collect the following personal information when you: Place an order or create an account Contact customer support Subscribe to our newsletter This may include: Name Billing and shipping address Email address Phone number Order details
1.2 Payment Information
All payment transactions are processed securely through third-party payment providers such as Shopify Payments, PayPal, Stripe, or other supported gateways. We do not store or have direct access to your full payment card details.
2. Automatically Collected Information
When you visit the Site, we automatically collect certain information, including: IP address Browser type and version Device information Pages viewed and interaction behavior Referring URLs This information is collected through cookies and similar technologies, including: Google Analytics Advertising pixels (e.g., Meta/Facebook, TikTok) Shopify analytics tools
3. How We Use Your Personal Information
We use your personal information to: Process and fulfill orders (including shipping, returns, and warranties) Communicate with you regarding your orders or inquiries Provide customer support Send marketing or promotional communications (where permitted) Improve and optimize our Site and services Detect fraud or prevent misuse of our services
4. Sharing Your Personal Information
We may share your personal information with trusted third parties to help us operate our business, including: Shopify (e-commerce platform and hosting) Payment processors (for transaction handling) Shipping and logistics partners Analytics and advertising providers Customer service tools (e.g., Tawk.to) We only share information necessary for these services to function and require third parties to handle your data securely.
5. International Data Transfers
Your personal information may be transferred to and processed in countries other than your country of residence, including the United States and other jurisdictions where our service providers operate. We take reasonable steps to ensure that such transfers comply with applicable data protection laws.
6. Cookies & Tracking Technologies
We use cookies and similar technologies to: Enable core website functionality Remember user preferences Analyze site traffic and performance Support advertising and remarketing activities You may control or disable cookies through your browser settings. Please note that disabling cookies may affect site functionality.
7. Marketing Communications
If you subscribe to our newsletter or marketing communications, you may opt out at any time by: Clicking the “unsubscribe” link in our emails Contacting us directly at global@shanghaiwatch.com
8. Your Rights (GDPR & CCPA)
Depending on your location, you may have the right to: Access the personal data we hold about you Request correction of inaccurate data Request deletion of your personal data Object to or restrict certain processing activities Withdraw consent for marketing communications To exercise any of these rights, please contact us at global@shanghaiwatch.com.
9. Data Retention
We retain personal information only for as long as necessary to: Fulfill orders and provide services Comply with legal and accounting obligations Resolve disputes and enforce agreements
10. Data Security
We implement reasonable administrative, technical, and physical safeguards to protect your personal information. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.
11. Children’s Information
The Site is not intended for individuals under the age of 18, and we do not knowingly collect personal information from minors.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Updates will be posted on this page with a revised “Last updated” date. Your continued use of the Site after such changes constitutes acceptance of the updated Privacy Policy.
13. Contact Information
For questions, concerns, or requests regarding this Privacy Policy, please contact us at: 📧 global@shanghaiwatch.com
