FAQ
Orders & Payment
What payment methods do you accept?
What payment methods do you accept?
We accept PayPal and bank cards (including debit and credit cards).
Can I modify or cancel my order after placing it?
Can I modify or cancel my order after placing it?
Order changes or cancellations may be possible if the request is made before the order enters processing. Once an order has been prepared for shipment, modifications may no longer be available.
Shipping & Delivery
Do you ship internationally?
Do you ship internationally?
Yes, we offer international shipping to many regions worldwide. Shipping availability, methods, and timelines may vary depending on your destination.
How long does delivery usually take?
How long does delivery usually take?
The delivery time for your order depends on your location and the shipping method selected. Orders will be dispatched within 1 to 5 business days after your purchase. Typically, it takes between 7-15 business days for standard shipping. Once your order has shipped, you will receive a tracking number to monitor its progress
Returns & Refunds
What is your return policy?
What is your return policy?
Our Returns & Refunds policy allows you to return unworn and unused items within 14 days of receipt for a full refund or exchange. To initiate a return, please contact us through our contact page or email us at support@shanghaiwatch.com . Items must be returned in their original packaging with all tags and accessories included. For watches without issues, the customer is responsible for return shipping fees. For defective or damaged watches, we will determine the situation and may cover the shipping costs and taxes at our discretion.
How are refunds processed?
How are refunds processed?
Once a returned item is received and inspected, approved refunds are issued to the original payment method. Processing times may vary depending on your payment provider and region.
Warranty & Authenticity
Is this the official store? Are your watches authentic?
Is this the official store? Are your watches authentic?
Yes, we are the official SHANGHAI Watch store. All timepieces are sold through our authorized brand channels. Every purchase is 100% authentic and covered by our official brand warranty policy.
Do your watches come with a warranty?
Do your watches come with a warranty?
All products are covered by an official brand warranty of one year or more. For specific coverage details, please refer to the instruction manual included with your timepiece.
Taxes, Duties
Do I need to pay import taxes or duties after placing an order?
Do I need to pay import taxes or duties after placing an order?
The price presented at checkout represents your total final payment. No supplementary fees or hidden costs will be applied to your order.
Support & Contact
How can I contact customer support?
How can I contact customer support?
If you have any questions regarding your order, shipping, returns, or product information, you can contact our customer support team by email at: support@shanghaiwatch.com
Our team will assist you as soon as possible during business hours.
