Transportation Policy
This Transportation & Shipping Policy applies to all orders placed on www.shanghaiwatch.com. By placing an order on our website, you agree to the terms outlined below.
1. Shipping Origin
Orders are primarily shipped from Mainland China. Depending on operational needs, future fulfillment may also be carried out from Hong Kong or overseas warehouses. Regardless of the shipping origin, all applicable policies outlined below remain in effect.
2. Free Shipping
We offer free shipping on all orders, unless otherwise stated at checkout. All shipping costs, handling fees, customs clearance fees, duties, and import taxes are included in the product price. Customers will not be required to pay any additional fees upon delivery.
3. Order Processing Time
Orders are typically processed within 1–3 business days, excluding weekends and public holidays. Please note that processing time is separate from shipping time and begins once payment has been successfully confirmed.
4. Estimated Shipping Time
International orders generally arrive within 7–12 business days after shipment, depending on the destination country, customs procedures, and local courier operations. Delivery times are estimates only and are not guaranteed.
5. Shipping Carriers
We work with reputable international carriers such as UPS, USPS, and other equivalent logistics providers. The carrier used for your order may vary based on destination, package size, and operational requirements. Tracking information will be provided via email once your order has been shipped.
6. Taxes, Duties & Customs Clearance
All prices displayed on our website include shipping fees, import duties, taxes, and customs clearance costs. You will not be charged any additional fees by customs or the carrier upon delivery.
7. Delivery Responsibility & Risk Transfer
Delivery responsibility is determined based on local logistics standards and destination country regulations. Once an order is marked as Delivered by the carrier, responsibility for the shipment may transfer to the recipient. Any claims related to missing or incorrect delivery will be reviewed on a case-by-case basis.
8. Lost or Missing Packages
If your package is lost, missing, or delivered incorrectly, you must contact us within 30 days of the delivery status update. We will assist in investigating the issue with the carrier. Claims processing may take up to 30 days, depending on the carrier involved.
9. Compensation & Resolution
In the event of a confirmed delivery issue, resolutions will be handled on a case-by-case basis, which may include: - Replacement shipment - Store credit - Other reasonable solutions based on the situation Refunds are not guaranteed and will be assessed individually.
10. Split Shipments & Out-of-Stock Items
If an order contains multiple items and one or more items are unavailable, we may ship available items first and arrange compensation or follow-up fulfillment for the remaining items as appropriate.
11. Reserved Rights
To protect both customers and our business, we reserve the right to: - Verify shipping and billing information - Cancel or refuse orders suspected of fraud or abuse - Limit or decline service due to irregular or excessive return behavior
12. Contact Information
For any shipping or transportation-related inquiries, please contact us at: Email: global@shanghaiwatch.com
